Malware Warning – Microsoft Reports On Fake Windows Support Calls

Beware! Computer scams don't just happen on computers. A recent study commissioned by Microsoft describes how scammers are now calling people on the phone and tricking them into installing computer software designed to steal money, identities, and passwords.

Here's how it works: The scammer calls and, after sharing their "credentials," tells the victim that his/her computer is at risk. The scammer directs the victim to view a harmless error report that the scammer claims shows how the victim's computer has been compromised. The scammer then asks for a credit card number for the victim to "purchase" software that will solve the "problem." Or they direct the victim to install software that places a virus on the victim's computer, enabling the scammer to gain access to critical information.

Microsoft recommends these do's and don'ts to help prevent becoming a victim:

DO

• Be suspicious of unsolicited calls related to a security problem, even if the caller claims to represent a respected company.
• Use up-to-date versions of operating system and application software.
• Make sure security updates are installed regularly.
• Use strong passwords and change them regularly.
• Make sure your firewall is turned on and that antivirus software is installed and up to date.

DON'T

• Provide personal information, such as credit card or bank details, to an unsolicited caller.
• Go to a website, type anything into a computer, install software, or follow any other instruction from someone who calls out of the blue.

If you think you may already have been a victim of a phone scam, do the following:

• Change the passwords for your computer, your main email account, and financial accounts.
• Contact your bank and credit card companies to alert them to the potential breach.
• Scan your computer with the Microsoft Safety Scanner (microsoft.com/security/scanner/en-us/default.aspx) to find out if you have malware (virus) installed on your computer.

Remember, there is no security software that can protect against this kind of threat so your best defense is to be informed and be prepared.